The restaurant and beverage industry is a difficult industry to be part of. When things go wrong it means that individuals who probably marched in the door way hungry, will in fact, remain hungry for much longer longer than they probably planned for. Once that hunger brows painful, ordinarily patient people lose patience. Nice people become not nice. Gruff people with an already mean dispositionbecome meaner. This situation is far less than ideal, of course.
To avoid these kinds of situations skilled staff is key. This may seem problematic or confrontational to old ideas, as often in the restaurant business, waiters and waitresses for example, are actually paid less than the normal minimum wage in the United States of America — the reason for this is because tips are calculated in. While this can be good for the bottom-line, it is terrible for attracting professionals to employ, because people who have professionalism will leave for opportunities that offer more consistency.
If you run a business, then that should make sense to you. Some risks are thrilling and worth taking when they are calculated well, others are not. That’s probably why you yourself run a business instead of spending all day at a casino . The more you shield your staff from the risk of going home almost completely empty handed on slower nights, the better quality of servers you can hope to attract. And by quality I mean those possessing traits useful in business: consistency, good work ethic, etc.
What are other ways to attract better staff? Become a good judge of human character and intentions. What characteristics are ideal for restaurant staff? Mostly the same things involved in any other pro-social human interactions. Honesty. Dependability. Loyalty. An honest desire to be helpful to team members. These characteristics can be found by observant eyes that know what to look for.
There is a human bias to hire individuals and desire to associate with people like yourself. This can (though not necessarily so!) lead to a problem: if you’re hiring people solely on the criteria of whether they fit your own style, then you may be building a team of hirees who also possess the same flaws as you possess personally. The best partnerships are ones that function well together, despite having a wide variety of personality styles. Think diversity. If you can take several individuals from many different personal philosophical standpoints, and somehow harmony can have its place, then you have a great team.
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